Problem

Solution

Inbound customer inquiries can cost up to $33 per customer through lengthy call center responses (Forrester Research).

UniFind reduces costs by effectively bringing customers the information they need quickly, easily, and automatically.

Potential customers disgruntled by inaccurate searches often leave web sites without making buy decisions.

UniFind enables customers to make buy decisions because they quickly find the information they are looking for.

Time wasted by employees searching in vain can cost up to $5000 per year per employee (IDC).

UniFind effectively brings employees the information they need and thus reduces costs and increases productivity and efficiency.

Employees unintentionally duplicate the work of others when a search does not return existing documents.

UniFind finds relevant existing documents, preventing duplicated documents and thus saving time.

Time and money is spent on the slow process of manually indexing and tagging documents.

UniFind automates labour intensive tasks to complement manual efforts, thereby decreasing the effort required for such tasks.

Documents in multiple languages can be very difficult to manage.

UniFind easily manages multilingual information.

Poor decisions are made when irrelevant information is returned from a search.

UniFind provides pertinent information and leads to better analyses, decisions, and forecasting.

Customers and employees become annoyed when they feel their search attempts are hopeless.

UniFind provides a better user experience.